Design a living arrangement that reflects your goals, preferences, and lifestyle. ILO gives you greater flexibility, choice, and control over where and how you live.
ILO is all about tailoring your living arrangement to suit your needs. Whether it’s living with a host, in your own place, or with chosen supports, we’ll help make it work for you.
We’ll work with you to understand what home looks like for you.
Options to live with someone who provides support and companionship.
Support to live solo, with regular check-ins or drop-in support.
Help staying connected to local networks, activities, and services.
Build routines around cooking, cleaning, budgeting, and self-care.
Your ILO arrangement can evolve as your needs and goals change.
Having choice in where and how you live is a big part of independence. ILO supports empower participants to create a living situation that feels safe, flexible, and truly their own.
Independently audited, fully compliant, and trusted across Newcastle and the Hunter for over 3 years.
With new reforms raising the bar on provider standards, choosing a registered NDIS provider matters more than ever. We’ve been held to the highest standards of safety, quality and accountability set by the NDIS Quality and Safeguards Commission since 2022, giving participants and families genuine peace of mind.

Your choices, dignity, and independence come first.

Every worker is cleared, trained, and accountable.

Your rights, safety, and dignity come first.
Getting support shouldn’t feel overwhelming. Whether you’re new to the NDIS or exploring additional services, we’ve made the process simple, clear, and person-centred.
It only takes a few minutes and helps us understand your goals and needs.
Our team will review your information and contact you to talk through your options.
If needed, we can assist with assessments and guide you through the paperwork.
We’ll connect you with the right support worker, program, or service to suit your preferences.
Whether you’re looking for the right support or making a referral for someone else, we’re here to help. Let’s work together to build capacity, confidence, and connection.
The support you choose matters. Here’s what makes ours different.
We offer a wide range of NDIS services designed to support your goals, independence, and wellbeing. Whether you’re looking for day-to-day help or specialist support, we’re here to walk alongside you.
Posted on Kylie MartinTrustindex verifies that the original source of the review is Google. Finding the right support worker for our autistic son felt like an overwhelming challenge - until we found Greg at Capacity Plus. From our very first conversation, Greg made the process seamless, thoughtful and stress-free. His expertise in matching us with the perfect support worker was truly life-changing, and for the first time in a year, we felt like we could breathe again. Thanks to Greg’s care, insight and regular check-ins, our transition back to work has been effortless - a luxury we hadn’t had while navigating this complex process. This has been, without a doubt, the best experience we’ve had with an NDIS provider. I cannot recommend Greg and Capacity Plus highly enough for anyone seeking an incredible, trustworthy and genuinely supportive service. Forever grateful!Posted on Carlie Croese - Croese BuildingTrustindex verifies that the original source of the review is Google. Lovely carers who are very knowlegable in the special needs industry. Very trustworthy and caring, my daughter is very happy.Posted on Amanda ChristieTrustindex verifies that the original source of the review is Google. Greg and his team have been responsive, professional and they listen to our needs. My boys love their time with their support workers and look forward to it each week. Highly recommend Capacity Plus.Posted on Kurt WalkerTrustindex verifies that the original source of the review is Google. Great service delivered by experienced people.Posted on Margriet van luikTrustindex verifies that the original source of the review is Google. This is a very professional and personal NDIS provider in Newcastle. They have a lot of experience and provide personalised and specific care for each individual. I can highly recommend them.Posted on Colin and Ashleigh BoobyTrustindex verifies that the original source of the review is Google. Capacity Plus Group is Newcastle NDIS provider. Greg has been amazing in his communication and very happy to answer any questions I have. The staff are caring and willing to go above and beyond for the needs of our daughter.Posted on Alex O'NeillTrustindex verifies that the original source of the review is Google. A caring Newcastle NDIS provider, a real credit to Greg and the team. Happy to answer questions and then provide real caring service.