About us

A team that stands beside you.

We’re here to provide care that’s personal, flexible, and built on trust. At Capacity Plus Group, every service is shaped around you, with real people, real relationships, and support that grows with you.

Registered
NDIS Provider

Provider No.

4050122187

NDIS Quality and Safeguards Commission

Delivering quality support you can rely on

Registered
NDIS Provider

Provider No.

4050122187

NDIS Quality and
Safeguards Commission

Delivering quality
support you can rely on

Where It All Started

Capacity Plus Group was founded in Newcastle to raise the standard of disability support, bridging the gap between safety, quality, and genuine, person-led care. Backed by decades of experience, our team set out to create a service that puts people first, every step of the way.

Our Mission

To deliver safe, inclusive, and person-led disability support that empowers people to live with confidence, purpose, and connection. Every service is built on trust, respect, and a strong belief in the rights and potential of every individual we support.

Our Vision

A future where every person is valued, heard, and supported to live a life that’s truly their own, rich in dignity, choice, and belonging. We envision a community where inclusion is the norm, and every individual has the freedom to thrive, grow, and lead the life they choose.

NDIS registration and standards

We are a Registered NDIS Provider

Independently audited, fully compliant, and trusted across Newcastle and the Hunter for over 3 years.

With new reforms raising the bar on provider standards, choosing a registered NDIS provider matters more than ever. We’ve been held to the highest standards of safety, quality and accountability set by the NDIS Quality and Safeguards Commission since 2022, giving participants and families genuine peace of mind.

Respectful, rights-based support

Your choices, dignity, and independence come first.

Screened, trained staff

Every worker is cleared, trained, and accountable.

Protected by the NDIS Code of Conduct

Your rights, safety, and dignity come first.

About us

A team that delivers person-centred care, local knowledge, and trusted NDIS experience.

Founded in Newcastle to raise the standard of disability support, Capacity Plus Group delivers safe, inclusive, person-led care built on trust, respect, and decades of experience.

Our vision is a community where every person is valued, heard, and supported to live a life that’s truly their own.

30 +
Years of disability support experience
100 %
Focused on building real skills and independence
98 %
Referral satisfaction rate from families and providers

WHAT SETS US APART

Why Choose Capacity Plus Group

The support you choose matters. Here’s what makes ours different.

Person-centred support

Experienced team

Local focus

Empowering independence

Hear from our community

Posted on Google Google
Kylie Martin profile picture
Kylie Martin
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Finding the right support worker for our autistic son felt like an overwhelming challenge - until we found Greg at Capacity Plus. From our very first conversation, Greg made the process seamless, thoughtful and stress-free. His expertise in matching us with the perfect support worker was truly life-changing, and for the first time in a year, we felt like we could breathe again. Thanks to Greg’s care, insight and regular check-ins, our transition back to work has been effortless - a luxury we hadn’t had while navigating this complex process. This has been, without a doubt, the best experience we’ve had with an NDIS provider. I cannot recommend Greg and Capacity Plus highly enough for anyone seeking an incredible, trustworthy and genuinely supportive service. Forever grateful!
Posted on Google Google
Carlie Croese - Croese Building profile picture
Carlie Croese - Croese Building
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lovely carers who are very knowlegable in the special needs industry. Very trustworthy and caring, my daughter is very happy.
Posted on Google Google
Amanda Christie profile picture
Amanda Christie
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Greg and his team have been responsive, professional and they listen to our needs. My boys love their time with their support workers and look forward to it each week. Highly recommend Capacity Plus.
Posted on Google Google
Kurt Walker profile picture
Kurt Walker
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service delivered by experienced people.
Posted on Google Google
Margriet van luik profile picture
Margriet van luik
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is a very professional and personal NDIS provider in Newcastle. They have a lot of experience and provide personalised and specific care for each individual. I can highly recommend them.
Posted on Google Google
Colin and Ashleigh Booby profile picture
Colin and Ashleigh Booby
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Capacity Plus Group is Newcastle NDIS provider. Greg has been amazing in his communication and very happy to answer any questions I have. The staff are caring and willing to go above and beyond for the needs of our daughter.
Posted on Google Google
Alex O'Neill profile picture
Alex O'Neill
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
A caring Newcastle NDIS provider, a real credit to Greg and the team. Happy to answer questions and then provide real caring service.

A team that delivers person-centred care, local knowledge, and trusted NDIS experience.

We’re proud to have a team of dedicated, down-to-earth people who bring care, experience, and genuine heart to every interaction.

From support workers and recovery coaches to specialists and coordinators, we work together to help participants feel safe, heard, and supported.

Whether you’re new to the NDIS or already receiving support, we’re here to walk alongside you, with empathy, flexibility, and a whole lot of human connection.

Years of disability support experience
0 +
Focused on building real skills and independence
0 %
Referral satisfaction rate from families and providers
0 %

Hear from our community

Posted on Google Google
Kylie Martin profile picture
Kylie Martin
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Finding the right support worker for our autistic son felt like an overwhelming challenge - until we found Greg at Capacity Plus. From our very first conversation, Greg made the process seamless, thoughtful and stress-free. His expertise in matching us with the perfect support worker was truly life-changing, and for the first time in a year, we felt like we could breathe again. Thanks to Greg’s care, insight and regular check-ins, our transition back to work has been effortless - a luxury we hadn’t had while navigating this complex process. This has been, without a doubt, the best experience we’ve had with an NDIS provider. I cannot recommend Greg and Capacity Plus highly enough for anyone seeking an incredible, trustworthy and genuinely supportive service. Forever grateful!
Posted on Google Google
Carlie Croese - Croese Building profile picture
Carlie Croese - Croese Building
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Lovely carers who are very knowlegable in the special needs industry. Very trustworthy and caring, my daughter is very happy.
Posted on Google Google
Amanda Christie profile picture
Amanda Christie
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Greg and his team have been responsive, professional and they listen to our needs. My boys love their time with their support workers and look forward to it each week. Highly recommend Capacity Plus.
Posted on Google Google
Kurt Walker profile picture
Kurt Walker
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great service delivered by experienced people.
Posted on Google Google
Margriet van luik profile picture
Margriet van luik
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
This is a very professional and personal NDIS provider in Newcastle. They have a lot of experience and provide personalised and specific care for each individual. I can highly recommend them.
Posted on Google Google
Colin and Ashleigh Booby profile picture
Colin and Ashleigh Booby
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Capacity Plus Group is Newcastle NDIS provider. Greg has been amazing in his communication and very happy to answer any questions I have. The staff are caring and willing to go above and beyond for the needs of our daughter.
Posted on Google Google
Alex O'Neill profile picture
Alex O'Neill
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
A caring Newcastle NDIS provider, a real credit to Greg and the team. Happy to answer questions and then provide real caring service.

Start your support journey

Whether you’re looking for the right support or making a referral for someone else, we’re here to help. Let’s work together to build capacity, confidence, and connection.