Whether you’ve got a complaint, a suggestion or something positive to share, we want to hear it. You can tell us as much or as little as you like, and you can stay anonymous if you prefer. Every piece of feedback is taken seriously, and speaking up will never affect the support you receive.
Making a complaint will never affect the support you receive. We see feedback as a chance to do better.
Your services and support workers won't change because you've spoken up.
We only share your feedback with the people who need to see it to sort things out.
We'll treat you with respect and take what you tell us seriously, big or small.
A family member, carer or advocate can help you or speak on your behalf.
Your feedback goes straight to our management team. If you've left your details, we'll be in touch within 2 business days.
We'll look at what happened and talk it through with you if you'd like, keeping you updated along the way.
We'll agree on a fair outcome with you and use what we learn to improve support for everyone.
You can contact the NDIS Quality and Safeguards Commission at any time. It's free, and you don't need to speak with us first.
Visit the NDIS CommissionAn easy read version of this page is coming soon. In the meantime, give us a call and we'll talk you through it or send you a printed copy.
